Kuali Time
A usability evaluation of Indiana University's employee time-tracking tool uncovering why a simple system still creates stress, confusion, and payroll anxiety. Industry
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Approach
Led a mixed-methods study with 10 semi-structured interviews, 10 think-aloud usability sessions, and SUS scoring across participants. Synthesized findings using affinity diagramming, issue severity mapping, and persona development. Average SUS score: 77.75.
Challenge
Kuali Time should be straightforward clock in, clock out, get paid. But students were anxious about missed punches, confused by decimal time formats, and unsure whether their actions had even registered. A simple tool was creating unnecessary stress.
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